Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us when you:

• Create an account
• Place an order
• Contact customer support
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include:

• Contact Information: Name, email address, phone number, delivery address
• Payment Information: Credit/debit card details, payment method preferences
• Order Information: Items ordered, special instructions, order history
• Account Information: Username, password, preferences

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system
• Usage Information: Pages visited, time spent, links clicked
• Location Information: General geographic location (city/region)
• Cookies and Similar Technologies: See our Cookie Policy below

2. How We Use Your Information

We use the information we collect to:

• Process Orders: Fulfill your food orders and arrange delivery or pickup
• Payment Processing: Process payments securely through our payment partner (Paystack)
• Customer Service: Respond to your inquiries and provide support
• Order Updates: Send you order confirmations, status updates, and delivery notifications
• Account Management: Maintain and manage your account
• Personalization: Remember your preferences and provide personalized experiences
• Marketing: Send promotional offers, newsletters, and updates (with your consent)
• Analytics: Improve our services, website, and user experience
• Legal Compliance: Comply with legal obligations and protect our rights
• Fraud Prevention: Detect and prevent fraudulent transactions

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

3.1 Service Providers

• Payment Processors: Paystack for secure payment processing
• Delivery Partners: Third-party delivery services to fulfill orders
• Cloud Services: Firebase for data storage and management
• Email Services: Email service providers for order confirmations and notifications
• Analytics Providers: Tools to help us understand how our website is used

3.2 Legal Requirements

We may disclose your information if required by law or if we believe disclosure is necessary to:

• Comply with legal obligations or court orders
• Protect and defend our rights or property
• Prevent fraud or security issues
• Protect the safety of our users or the public

3.3 Business Transfers

If Sweeties is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Payment Security

We take payment security seriously:

• All payment transactions are processed through Paystack, a PCI-DSS compliant payment processor
• We do not store your complete credit card information on our servers
• Payment data is encrypted using SSL/TLS technology
• We implement industry-standard security measures to protect your financial information

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve our services.

5.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function (e.g., shopping cart, login)
• Performance Cookies: Help us understand how visitors use our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing for personalized advertising (with consent)

5.3 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records

Typical retention periods:

• Account Information: Until you delete your account or request deletion
• Order History: 7 years for accounting and legal purposes
• Marketing Communications: Until you unsubscribe
• Website Analytics: Anonymized after 26 months

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

You can request a copy of your personal data in a portable format.

7.2 Correction

You can update or correct your personal information through your account settings or by contacting us.

7.3 Deletion

You can request deletion of your personal information, subject to legal retention requirements.

7.4 Marketing Opt-Out

You can unsubscribe from marketing emails by clicking the "unsubscribe" link or contacting us.

7.5 Cookie Preferences

You can manage cookie settings through your browser.

To exercise these rights, contact us at: creativesignals2000@gmail.com

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure cloud storage (Firebase)
• Access controls and authentication
• Regular security audits
• Employee training on data protection

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification for significant changes

We encourage you to review this Privacy Policy periodically for any updates.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.

14. Consent

By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.