Find answers to common questions about ordering, delivery, and our services
Placing an order is easy! Simply:
Our minimum order amount is ₦1,000. This helps us maintain quality service and ensure efficient deliveries.
If your order hasn't been confirmed yet, please contact us immediately at 081 4797-4383 or email creativesignals2000@gmail.com. We'll do our best to accommodate your changes. Once food preparation has started, modifications may not be possible.
Yes! You can place orders in advance. Simply add a note during checkout specifying your preferred delivery time. We recommend ordering at least 2 hours in advance for best results.
Absolutely! We cater to parties, events, and corporate functions. For bulk orders (10+ servings), please contact us at least 24 hours in advance at creativesignals2000@gmail.com or call 081 4797-4383 for special pricing and arrangements.
We accept the following payment methods:
All payments are processed securely through Paystack.
Yes! We use Paystack, a PCI-DSS compliant payment processor. Your card details are encrypted and never stored on our servers. All transactions are secured with industry-standard SSL encryption.
Your payment is processed immediately when you complete your order. You'll receive a confirmation email with your payment receipt.
If your payment fails, please try again or use a different payment method. Common reasons for payment failure include insufficient funds, incorrect card details, or bank restrictions. If the problem persists, please contact your bank or reach out to us for assistance.
We deliver from:
Orders placed outside these hours will be prepared for delivery during operating hours.
Typical delivery times:
Actual times may vary based on traffic, weather, and order volume. We'll notify you if there are any delays.
Delivery fees vary by location:
The exact fee will be calculated at checkout based on your delivery address.
We currently deliver to most areas within Owerri and surrounding neighborhoods. Enter your address at checkout to see if we deliver to your location. If you're unsure, feel free to contact us.
Yes! After placing your order, you'll receive updates via SMS/WhatsApp about your order status (confirmed, preparing, out for delivery). You can also call us anytime to check on your order status.
You can pick up from either of our locations:
Select your preferred pickup location during checkout.
Most pickup orders are ready in 20-30 minutes. We'll send you a notification when your order is ready for collection. Please wait for this confirmation before coming to pick up.
No! Pickup orders have no delivery fee. You only pay for your food items and applicable taxes.
Absolutely! We source fresh, quality ingredients daily. Our commitment to freshness means you get the best-tasting, healthiest meals every time you order.
Yes! We can accommodate various dietary needs. Please add your requirements in the "Special Instructions" section during checkout, or contact us directly. We'll do our best to meet your dietary preferences.
Yes! Add your customization requests in the "Special Instructions" field when checking out. We'll do our best to accommodate reasonable modifications.
Your satisfaction is our priority! If you're not happy with your order, please contact us immediately at 081 4797-4383. We'll work to make it right - whether that means a replacement, refund, or credit for your next order.
No! You can place orders as a guest. However, creating an account (coming soon) will let you save your addresses, view order history, and reorder your favorites easily.
You can reach us through:
We typically respond within 1-2 hours during business hours.
Try these steps:
If problems persist, please contact us with details about the issue you're experiencing.
Can't find the answer you're looking for? Our support team is here to help!
Contact Support