Help Center

1. Browse the Menu: Visit our menu page and explore our delicious offerings organized by category.
2. Add Items: Click "Add to Cart" on any item you'd like to order. You can adjust quantities using the + and - buttons.
3. Review Cart: Click the cart icon (🛒) to review your selections.
4. Proceed to Checkout: Click "Proceed to Checkout" when you're ready.
5. Enter Details: Fill in your name, phone, email, and delivery address.
6. Choose Delivery Method: Select delivery or pickup.
7. Add Special Instructions: (Optional) Include any special requests.
8. Pay Securely: Complete payment through our secure Paystack gateway.
9. Confirmation: You'll receive an order confirmation immediately!

Our menu is organized into easy-to-navigate categories:

• Staples: Rice dishes, pasta, and main courses
• Swallow: Fufu, Eba, Semovita, Pounded Yam
• Soups: Egusi, Okra, Vegetable, Banga, and more
• Proteins: Chicken, Fish, Beef, Goat meat
• Sides: Plantain, Salads, and accompaniments
• Shawarma: Various shawarma options
• Drinks: Soft drinks, water, and beverages

Tips:

• Use category tabs to filter items
• Each item shows price, description, and emoji
• Available items are clearly marked

To add items:

1. Click "Add to Cart" button on any menu item
2. Item appears in your cart with quantity 1
3. Click the cart icon to view all items

To modify quantities:

• Click + button to increase quantity
• Click - button to decrease quantity
• Click trash icon (🗑️) to remove item completely

Your cart saves automatically: Items stay in your cart even if you close the browser or refresh the page.

Once you're ready to complete your order:

1. Review Cart: Check all items and quantities
2. Click "Proceed to Checkout"
3. Fill Required Information:
   • Full Name
   • Phone Number
   • Email Address
4. Choose Delivery Method: Delivery or Pickup
5. If Delivery: Enter complete address with landmark
6. If Pickup: Select preferred location
7. Add Notes: Any special instructions (optional)
8. Review Order Summary: Check subtotal, delivery fee, tax, and total
9. Click "Proceed to Payment"
10. Complete Payment: Paystack secure payment gateway opens
11. Success! You'll see confirmation page with order number

To Modify:

If you need to change your order, contact us immediately:

• Call: 081 4797-4383
• Email: creativesignals2000@gmail.com

Modifications are only possible if food preparation hasn't started (usually within 5-10 minutes of ordering).

To Cancel:

• Contact us immediately after placing the order
• Cancellations are free if food preparation hasn't begun
• If preparation has started, cancellation may not be possible
• Refunds for canceled orders are processed within 3-5 business days

Planning a party or corporate event? We've got you covered!

For orders of 10+ servings:

1. Contact us at least 24 hours in advance
2. Call: 081 4797-4383
3. Email: creativesignals2000@gmail.com
4. Provide: Number of people, preferred menu, date & time
5. We'll provide a custom quote
6. Special pricing available for large orders

Perfect for: Birthdays, Weddings, Corporate lunches, Meetings, Parties

We want your meal exactly how you like it!

How to add special requests:

1. During checkout, look for "Special Instructions" field
2. Enter your requests (e.g., "Extra spicy", "No onions", "Well done")
3. We'll do our best to accommodate

Common requests we handle:

• Spice level adjustments
• Ingredient modifications
• Cooking preferences
• Packaging preferences
• Delivery timing

We accept the following payment methods:

• Debit Cards: Visa, Mastercard, Verve
• Credit Cards: Visa, Mastercard
• Bank Transfer: Direct bank transfers
• Mobile Money: Various mobile money options

All payments are processed securely through Paystack, ensuring your financial information is protected with bank-level security.

Your payment security is our top priority:

• PCI-DSS Compliant: Paystack meets international security standards
• SSL Encryption: All data transmitted securely
• No Storage: We never store your complete card details
• 3D Secure: Additional authentication for your protection
• Fraud Detection: Advanced systems monitor transactions

Your card information goes directly to Paystack - it never touches our servers.

If your payment fails, try these steps:

1. Check Card Details: Ensure you entered the correct card number, CVV, and expiry date
2. Sufficient Funds: Verify your account has enough balance
3. Bank Restrictions: Some banks block online transactions by default - contact your bank
4. Try Again: Wait a few minutes and try the payment again
5. Alternative Method: Try a different card or payment method
6. Contact Support: If problems persist, reach out to us for assistance

Common Payment Errors:

• "Insufficient funds" - Check your balance
• "Transaction declined" - Contact your bank
• "Invalid card" - Verify card details
• "Network error" - Check internet connection

Refund Policy:

We issue refunds for:

• Orders canceled before food preparation
• Undelivered orders (our fault)
• Incorrect or missing items
• Quality issues reported immediately

Refund Process:

1. Contact us within 24 hours of order
2. Provide order number and issue details
3. We'll review and approve eligible refunds
4. Refunds processed to original payment method
5. Processing time: 3-5 business days

Account Credits: As an alternative, we can issue credits to your account for future orders.

We currently deliver to:

• Owerri Municipal: All areas within city center
• Owerri North: Most neighborhoods
• Owerri West: Selected areas
• Nearby Communities: Contact us to confirm

To check if we deliver to your area:

1. Enter your address during checkout
2. System will confirm if deliverable
3. Or call us: 081 4797-4383

Operating Hours:

• Monday - Saturday: 10:00 AM - 9:00 PM
• Sunday: 12:00 PM - 8:00 PM

Estimated Delivery Times:

• Within Owerri: 30-45 minutes
• Surrounding areas: 45-60 minutes

Delivery Fees:

• Standard delivery: ₦500
• Express delivery: ₦800 (20-30 minutes)

Actual delivery times may vary based on traffic, weather conditions, and order volume during peak hours.

Stay updated on your order:

Order Status Updates:

1. Order Confirmed: We've received your order
2. Preparing: Your food is being cooked
3. Ready: Order is ready, rider dispatched
4. Out for Delivery: On the way to you
5. Delivered: Enjoy your meal!

How to track:

• Check your email for status updates
• SMS/WhatsApp notifications sent at each stage
• Call us anytime: 081 4797-4383

If your delivery is delayed:

• Check SMS/email for updates
• Traffic or weather may cause delays
• Call us for status: 081 4797-4383

If delivery rider can't find your location:

• Ensure phone is reachable
• Provide clear landmark in special instructions
• Answer rider's call promptly

For wrong/missing items:

• Contact us immediately upon delivery
• We'll send missing items or issue refund
• Take photo if item is wrong

You can pick up your order from either of our convenient locations:

Order Ready Times:

• Most orders: 20-30 minutes
• Complex orders: 30-45 minutes
• Bulk orders: Contact for estimate

Wait for notification: We'll send SMS/email when your order is ready for pickup. Please don't come early as we prepare orders fresh!

Pickup Process:

1. Select "Pickup" during checkout
2. Choose your preferred location
3. Complete your order and payment
4. Wait for "Order Ready" notification (SMS/email)
5. Come to the selected location
6. Show your order number or confirmation email
7. Collect your order - enjoy!

What to bring:

• Order confirmation email (on phone is fine)
• Or just tell us your name and order number

Note: Pickup orders have no delivery fee! Just pay for your food and tax.

Each menu item shows:

• Name: Item name with emoji
• Price: In Nigerian Naira (₦)
• Availability: Items may be marked "Unavailable"

Portion Sizes: All portions are generous single servings unless otherwise noted.

We accommodate various dietary needs:

How to request:

1. Add your dietary requirements in "Special Instructions" during checkout
2. Or call us before ordering: 081 4797-4383

We can help with:

• Vegetarian options
• No specific ingredients
• Spice level adjustments
• Allergy accommodations

Note: While we'll do our best, cross-contamination may occur in our kitchen.

Common allergens in our dishes:

• Fish and seafood
• Nuts (groundnuts in some soups)
• Gluten (in some items)
• Dairy (in some preparations)

For allergen information:

• Call us: 081 4797-4383
• Email: creativesignals2000@gmail.com
• Ask about specific items before ordering

Important: Always inform us of severe allergies before ordering.

Standard Portions:

• Rice/Swallow: Single serving (filling for one person)
• Soups: Bowl size (enough for one person)
• Proteins: Generous portions
• Shawarma: Regular size

Need more? Simply increase quantity when adding to cart!

Too much? We package all meals well - perfect for saving leftovers!

Coming Soon! Account creation feature is under development.

Current: You can order as a guest - no account needed!

Future Benefits:

• Order history tracking
• Saved delivery addresses
• Quick reordering
• Loyalty rewards

Currently: Order history available once accounts are enabled.

Meanwhile:

• Save your order confirmation emails
• Screenshot order numbers
• Contact us to retrieve past orders

Feature coming soon! You'll be able to:

• Save multiple delivery addresses
• Label addresses (Home, Office, etc.)
• Select saved address at checkout

Currently: Enter address each time you order

When accounts launch, we'll ensure:

• Strong password requirements
• Encrypted data storage
• Secure login process
• Optional two-factor authentication

Current Security: All payments are processed securely through Paystack's encrypted gateway.

Supported Browsers:

• Google Chrome (recommended)
• Mozilla Firefox
• Safari
• Microsoft Edge

If website not working properly:

1. Update browser to latest version
2. Clear browser cache and cookies
3. Try incognito/private mode
4. Try a different browser

Currently: Mobile app coming soon!

Use Mobile Browser: Our website works perfectly on mobile browsers:

• Fully responsive design
• Easy navigation
• Secure mobile payments

Add to Home Screen:

1. Open our website in Safari/Chrome
2. Tap share/menu button
3. Select "Add to Home Screen"
4. Quick access like an app!

Q: Website loads slowly?

A: Check your internet connection. Try refreshing or clearing cache.

Q: Can't add items to cart?

A: Enable JavaScript in browser settings. Try different browser.

Q: Payment popup doesn't appear?

A: Disable popup blockers. Allow popups for our website.

Q: Lost my order confirmation?

A: Check email spam folder. Contact us with phone/email used to order.